Payment Policy

Welcome to Zovrax. To ensure a secure, transparent, and completely protected shopping experience for all our valued customers across the United States, we adhere to the most stringent electronic billing and payment processing standards globally. By completing a transaction on www.zovrax.shop, you consent to the billing terms and conditions outlined below.

1. Legal Ownership & Merchant Identification

In full compliance with international digital trade transparency laws and major merchant verification frameworks, the Zovrax digital storefront, checkout infrastructure, and associated merchant accounts are legally operated and administered by our registered corporate entity:

  • Legal Corporate Name: HORIZON INTERIOR LININGS PTY LTD
  • Australian Company Number (ACN): 698 151 432
  • Statutory Registration Body: Australian Securities and Investments Commission (ASIC)[cite: 1]
  • Authorized Executive Representative: Greg Moore

Please note that while our corporate registration and administrative backing are located in Australia[cite: 1], our e-commerce checkout infrastructure is built exclusively to cater to consumers in the United States market, ensuring frictionless local payment clearings.

2. Currency of Transaction (Strict USD Settlement)

To eliminate any ambiguity regarding exchange rates or unexpected overseas transaction fees, all financial metrics, product pricing, shipping assessments, and final checkout calculations on our store are denominated and processed strictly in United States Dollars (USD $).

If you are using an international credit card issued outside the United States, your issuing bank may apply a local currency conversion rate. Zovrax is not responsible for any minor foreign exchange variances or cross-border processing fees levied by your financial institution.

3. Absolute Zero Hidden Fees Guarantee

We maintain an absolute zero-tolerance policy toward deceptive pricing models and hidden charges (a critical trigger for Google Merchant Center manual flags). When purchasing from Zovrax, you are guaranteed that:

  • No Restocking Fees: We do not charge a single cent for returning eligible items under our 30-Day Free Return Policy.
  • No Mandatory Subscription Billing: We do not offer or enforce recurring charges, hidden memberships, or automatic renewal programs. Every transaction is a one-off, explicitly authorized purchase.
  • 100% Free Shipping: Shipping across the United States is unconditionally free. The price you see on the product page is exactly the price you pay at checkout, plus applicable state sales taxes where legally mandated.

4. Authorized & Secure Payment Methods

Through our integration with Shopify Payments and industry-leading merchant processors, we accept a wide array of highly trusted, fully authenticated electronic payment methods at checkout:

  • Major Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
  • Digital Wallets & Express Checkout: Apple Pay, Google Pay, and Shop Pay (where available).

We do not accept cash on delivery (COD), bank wire transfers, personal checks, or mail-in money orders. All orders must be paid in full via our secure online checkout portal prior to processing and logistical dispatch.

5. Industry-Standard Data Encryption & PCI Compliance

Your financial security is paramount. The Zovrax online store utilizes advanced security protocols to keep your sensitive billing data structurally insulated:

  • SSL Encryption: Our entire website—from browsing to checkout—is protected by a 256-bit Secure Sockets Layer (SSL) certificate, ensuring that all data transmitted between your browser and our servers remains private and unreadable to third parties.
  • PCI-DSS Level 1 Certification: Our store is hosted on the Shopify platform, which is certified Level 1 compliant under the Payment Card Industry Data Security Standard (PCI-DSS). This is the highest security standard obtainable in the e-commerce industry globally.
  • Tokenization (No Card Storage): When you input your credit card information, it is securely transmitted directly to our PCI-compliant payment gateway. Zovrax never intercepts, views, stores, or retains your complete credit card numbers on our servers.

6. Order Verification & Anti-Fraud Screening

To safeguard our business and legitimate cardholders against unauthorized transactions, all orders placed on Zovrax undergo a mandatory automated anti-fraud screening sequence via the Shopify Fraud Filter.

We cross-reference your Billing Address with the registration data on file with your credit card issuer. If our system detects an elevated risk profile or a severe mismatch (e.g., a card issued in another country but used with a different billing profile), we reserve the right to temporarily hold the order and contact you at care@zovrax.shop for further identity verification, or cancel the order immediately and issue a full refund to protect the true cardholder.

7. Billing Discrepancies & Disputed Charges

If you notice any unexpected discrepancy, duplicate charge, or clerical error on your billing statement regarding a transaction with Zovrax, we strongly advise you to contact our customer care desk directly at care@zovrax.shop before contacting your bank to open a formal chargeback dispute.

We pride ourselves on an efficient and fair internal refund pipeline. Opening an immediate dispute with your bank delays our ability to issue an immediate credit, as banks freeze the funds for an extended investigation period. We promise to resolve all direct billing disputes within 48 business hours.

8. Contact & Billing Compliance Desk

For any inquiries regarding your electronic invoice, payment errors, data privacy during checkout, or our billing standards, please reach out to our dedicated accounting compliance channel:

  • Store Brand Name: Zovrax
  • Corporate Owner: HORIZON INTERIOR LININGS PTY LTD[cite: 1]
  • Primary Invoicing Email: care@zovrax.shop
  • Corporate Hotline: +61 468 257 262
  • Billing Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)